Returns & Exchanges

At Thread, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. Whether the fit isn't right or you've changed your mind, we make the exchange and refund process effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the items in their original packaging with all tags attached, ensuring the garment is free from any signs of wear or damage.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.